Shipping policy
We are committed to ensuring your orders are delivered safely and on time. The following policy outlines the various situations you may encounter during the logistics and transportation process and how we handle them.
Shipping Time and Costs
Order processing time is typically 1-3 business days (excluding weekends and holidays). After processing, we will arrange shipment according to your chosen delivery method. Generally, the delivery time is 3-7 days from the date of shipment. The specific shipping time depends on the destination and the selected logistics service provider; you can view the estimated delivery time at checkout. All shipping costs will be clearly displayed at checkout.
Order Tracking
After your order is shipped, we will send a shipping confirmation email containing a tracking number to your email address. You can use this tracking number to check the real-time status of your package on the carrier's official website.
Shipping Delays
Although we strive to ensure on-time delivery, sometimes logistics may be delayed due to uncontrollable factors such as weather conditions, peak holiday periods, or carrier network outages. If your package fails to arrive within the estimated delivery time, please contact us at 17615629815@163.com, and we will assist you in inquiring with the carrier.
Package Damage
Please inspect the package upon receipt. If the outer packaging has obvious damage, tears, or signs of water damage, please take photos as evidence before signing and immediately contact the carrier and notify us at 17615629815@163.com. For damage to goods during transit, we need to investigate after receiving notification and may require you to provide photographic evidence.
Package Loss
If the logistics tracking information does not update for an extended period or shows abnormalities, please contact us promptly. If the carrier confirms the package is lost, we will be responsible for communicating with the carrier and arranging a reshipment or providing other solutions.
Address-Related Issues
Please ensure that the delivery address you filled in when placing your order is accurate. If a package cannot be delivered, is returned, or is lost due to an incorrect, incomplete, or unclaimed address, the customer will be responsible for all related liabilities and reshipment costs. If you need to change the address after your order has been shipped, please contact us immediately. We will try our best to intercept or modify it, but success is not guaranteed and additional fees may apply.
International Shipping and Customs Duties (if applicable)
For international orders, please note that the destination country may levy import duties, taxes, or surcharges. These fees are borne by the recipient and are not included in the total order price. We cannot control these fees or estimate the specific amount; we recommend that you consult your local customs authority in advance.
Partial Shipping and Order Splitting
If your order contains multiple items, it may sometimes be shipped in multiple packages. You will receive separate tracking information, and no additional shipping fees will be charged.
Contact Us
If you have any questions about the logistics status of your order or encounter any of the above problems, please feel free to contact us at 17615629815@163.com. We are happy to assist you.